Acumen Mystery Shopping

Mystery shopping or mystery consumer is a tool Acumen utilizes to measure quality of service or gathers specific information about products and services offered. This data will assist business owners in determining if the individuals representing your firm (your employees) are do so in the fashion you feel will maximize guest service, revenues and profitability.

Our Mystery shoppers pose as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.
These basic essentials of customer service are often over looked and will affect your bottom line. Contact Acumen Business Solutions today to discuss mystery shopping services that will fit your specific needs. We possess over 20 years of mystery shopping experience.